Transform E-commerce with WhatsApp Automation
Recover abandoned carts, send automated order updates, and provide seamless customer support on WhatsApp. Grow your D2C or e-commerce brand faster with Zaple.
WhatsApp vs SMS in E-commerce
Why top D2C brands are moving their marketing and alerts to WhatsApp.
| Metric | SMS | ||
|---|---|---|---|
| Open Rate | 98% | 20% | 15% |
| Click-Through Rate (CTR) | 45-60% | 5-10% | 2-5% |
| Abandoned Cart Recovery | Upto 35% | Upto 10% | Upto 5% |
| Conversion Rate | 15-20% | 2-3% | 1-2% |
| Customer Engagement | High (Interactive) | Low (One-way) | Medium |
Powerful E-commerce Workflows
Automate the entire customer journey from discovery to delivery.
Abandoned Cart Recovery
Automatically send personalized reminders with a checkout link within minutes of a customer abandoning their cart.
Order & Shipping Updates
Keep customers informed with automated WhatsApp alerts for order confirmation, shipping, and delivery updates.
Payment Reminders
Send friendly reminders for pending payments and offer easy one-click payment links directly in WhatsApp.
Post-Purchase Feedback
Automatically request product reviews and feedback after delivery, boosting your store's credibility.
Personalized Offers
Send targeted discounts, cross-sells, and restock alerts based on customer purchase history and behavior.
24/7 Customer Support
Resolve queries instantly with AI chatbots for common questions like 'Where is my order?' and 'Return policy'.
Connect with your favorite tools
Zaple seamlessly integrates with top e-commerce platforms to keep your data synced in real-time.